After each practice call you get three things: a score out of 100 with a breakdown by scorecard category, the full transcript, and a coaching report that explains which criteria passed and failed and why. Start with the lowest-scoring category, find the moment in the transcript, and practise that moment again.
A routine that works
- Look at the category breakdown, not just the total.
- Open the transcript at the point the coaching report flags.
- Rewrite the line you would say next time.
- Run the same persona again within a day and compare the category score.
For managers
Use the coaching report as the agenda for a one-to-one. It shows where a rep is losing points, so the conversation starts from evidence instead of impressions.