Managers see practice volume, scores and skill trends across the team, a leaderboard, every rep’s call reports and ramp progress, and a weekly digest by email. The point is to coach from evidence: which reps are practising, which skills are improving, and where each rep is losing points.
Views
- Team analytics: practice volume, average scores and skill trends. Basic on Starter, full on Team, advanced on Scale.
- Leaderboard: who is practising and improving.
- Call reports: each rep’s scores, with transcripts and coaching reports behind them.
- Ramp: progress on applied programs and certifications.
- Weekly digest: a summary in the manager’s inbox.
Using it in one-to-ones
Pick one category per rep per week. Review two transcripts together, agree the fix, and check the category score the following week.